Frequently
Asked Questions
Your go-to resource for answers about becoming a Remote Supports Provider and maximizing success with our platform.
What additional licensing is needed before becoming a Provider of Remote Supports?
Most states in the U.S. require separate licensing for Remote Support Providers, even if you are already licensed as an HCBS provider, as well as a separate license for the sale or provision of Assistive Technology.
What is the required staff-to-individual ratio for Remote Supports?
Very few states/jurisdictions in the U.S. have specific staff-to-individual ratios. When determining your staffing needs, the most important factor is response time. Alerts should be handled in real-time, and staffing ratios should allow for that.
What skills and resources are needed to install and maintain Remote Supports equipment?
We provide training, guidance, and additional resources on best practices for installation and maintenance. Our equipment does not require any certifications or special skills to install.
What safeguards are in place to secure Protected Health Information and ensure HIPAA compliance?
Our Platform requires Multi-Factor Authentication before accessing protected information. Your data is protected using Salesforce’s enterprise-grade security and encryption. Salesforce safeguards information in transit and at rest, following globally recognized security and compliance standards to help keep your data safe.
How soon can I expect to begin providing Remote Support Services?
Our standard timeframe from onboarding to implementation is roughly 12 weeks.
What happens if I have questions or need support after I’ve started providing Remote Supports?
Along with an extensive portfolio of reference materials, our Atlas team will be available for ongoing support after the training process has been completed. On-call support is also available 24/7 for emergency situations.
Still have questions?”
Contact our team for further information.
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513-448-0292
25 Merchant Street, Suite 200, Cincinnati, OH 45246
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